Beginner
💻
IT 101
Build your IT foundation: hardware components, operating systems, virtualization, cloud computing basics, IT service management, and troubleshooting methodology.
📖 10 Modules
⏱ ~16 Hours
🎓 Certificate of Completion
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Notify Me When Available →Syllabus
Course Content
01
What is Information Technology?
⏱ ~1.5 hours
IT in the modern world — roles and career paths
IT infrastructure overview
How organizations use technology
IT support tiers (L1, L2, L3)
02
Computer Hardware Fundamentals
⏱ ~2 hours
CPU, RAM, storage (HDD vs SSD vs NVMe)
Motherboard, PSU, and peripherals
BIOS/UEFI and POST process
Assembling and upgrading a PC
03
Operating Systems Overview
⏱ ~1.5 hours
Windows, macOS, Linux — when to use what
Installing an operating system
File systems (NTFS, ext4, APFS)
Desktop vs server OS
04
Networking Essentials for IT
⏱ ~1.5 hours
IP addressing basics
Routers, switches, and access points
Wi-Fi setup and troubleshooting
Basic tools (ping, ipconfig, tracert)
05
Virtualization & Cloud Computing
⏱ ~2 hours
What is virtualization — VMs vs containers
VirtualBox and VMware setup
Cloud models: IaaS, PaaS, SaaS
AWS, Azure, GCP introduction
06
Software & Application Management
⏱ ~1 hour
Installation, updates, and removal
Application types: native, web, SaaS
License management
Browser configuration and extensions
07
IT Security Awareness
⏱ ~1.5 hours
Password hygiene and MFA
Recognizing phishing
Safe browsing practices
Backup and data protection
08
IT Service Management (ITSM)
⏱ ~1.5 hours
ITIL framework overview
Ticketing systems and SLAs
Change management and documentation
User support best practices
09
Troubleshooting Methodology
⏱ ~1.5 hours
CompTIA troubleshooting model
Identifying and reproducing problems
Theory of probable cause and testing
Documentation and escalation
10
Capstone Lab — IT Support Simulation
⏱ ~2.5 hours
Set up a VM environment from scratch
Install and configure an OS
Troubleshoot hardware and software issues
Document findings in ticket format
What You'll Learn
Learning Outcomes
🖥️
Hardware Knowledge
Identify and understand computer components.
☁️
Cloud & Virtualization
Set up VMs and understand cloud service models.
🔧
Troubleshooting
Apply systematic methodology to resolve IT issues.
📋
ITSM Basics
Understand ticketing, SLAs, and IT service delivery.
Prerequisites
Before You Start
✅No prior IT experience required
💻A computer with internet access
🧠Curiosity and willingness to learn
Lab Environment
What You'll Use
🪟Windows 10 / 11
🐧Ubuntu Desktop
🖥️VMware Workstation / ESXi
💻Oracle VirtualBox